ISC 2024 Hospitality Management Question Paper for Class 12

About this paper

This is the ISC Class 12 Hospitality Management paper (code 880) from the 2024 board examination set by CISCE. It carries 70 marks, runs for three hours plus fifteen minutes of reading time, and has 12 compulsory questions in three sections. Section A is 14 marks of multiple-choice items, an assertion–reason question and five true-or-false statements on communication, energy use and guest complaints. Section B has seven four-mark questions, with an internal choice in two, on property-management systems, customer care, guest rooms and hotel kiosks. Section C has four seven-mark questions, with an internal choice in one, on safety, hotel departments, public areas, and a case study of a banquet where the food was late, cold and under-salted. This copy has the questions only.

Exam

ISC Class 12

Subject

Hospitality Management

Year

2024

Paper code

880

Maximum marks

70

Time allowed

3 hours + 15 min reading

Questions

12

Pages

5

Answers included

No, questions only

Paper pattern

• Section A

  14 marks

  Question 1 totalling 14 marks: multiple-choice and very short answers, one assertion–reason item, and five true-or-false statements

• Section B

  28 marks

  Questions 2–8, four marks each; internal choice in Questions 4 and 6

• Section C

  28 marks

  Questions 9–12, seven marks each; Question 12 is a case study on a banquet; internal choice in Question 10

Topics covered

• Hotel communication
• Energy conservation
• Hotel classification and meal plans
• Guest complaints and customer care
• Property management systems
• Trends in the hospitality industry
• Guest rooms
• Hotel kiosks
• Safety and security
• Hotel departments
• Food and beverage service
• Housekeeping and public areas

Questions from this paper

1. What does C.P. stand for in the classification of hotels?
2. State any four benefits of a property management system (P.M.S.).
3. Briefly explain any four emerging trends in the hospitality industry.
4. What is wall covering? Give any four examples of wall coverings used in a hotel.
5. List and explain any seven safety and security measures with which a hotel should be equipped.
6. Briefly discuss the importance of cleaning and maintaining the public areas of a hotel, and give any four examples of public areas.